Namancraft take the protection of your personal data seriously and will process your personal data fairly and transparently. We will only use the information that we collect from you, or you provide to us lawfully. Our privacy policy is simple: any information you give us stays with us. We do not rent, sell, lend, or otherwise distribute your personal information to anyone for any reason. This includes your contact information, as well as specific order information.
Here are some details for you to read regarding our processes and practices of your personal data:
1. Purpose of the privacy policy
Under data protection legislation, namancraft is required to outline to you why we collect information about you, how we intend to use it and whether we will share your data with anyone else.
This statement applies to users of our websites in viet nam and internationally, and those who wish to receive marketing information from us via email. It also relates to information we may collect from you over the telephone and if you contact us in writing.
It is important that you inform us of any changes to your personal information which we hold so that it is accurate and current.
Any changes we may make to our privacy policy in the future will be posted on our website and where appropriate, notified to you by email.
2. What data do we collect
The type of information we will collect about you when you place an order or register on our website includes:
Identity data, such as your name, gender, profile picture, and date of birth;
Contact data, such as billing address, delivery address, email address and phone numbers;
Account data, such as bank account and payment details;
Transaction data, such as details about orders and payments to and from you, and other details of products and services that you have purchased or obtained through our system;
Technical data, such as internet protocol (ip) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, international mobile equipment identity, device identifier, and other information and technology on the devices you use to access our system;
Profile data, such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses;
Usage data, such as information on how you use our system, products and services or view any content on the system;
Location data, such as when you capture and share your location with us in the form of photographs or videos and upload such content to the system;
Marketing and communications data, such as your preferences in receiving marketing from us and our third parties and your communication preferences.
(please note: namancraft do not retain or store your credit/debit card details or other confidential payment information on our website. This information is processed by our validated payment processing partner.)
It is important that you inform us of any changes to your personal information which we hold so that it is accurate and current.
We will only collect or process personal data from you when we have your consent to do so, or we need your personal data to perform a contract with you. For example, to process a payment from you, or to fulfil your order or provide customer support connected to your order. Or, if the processing is in our legitimate interests and not overridden by your rights, or we have a legal obligation to collect or disclose personal data from you.
We will only collect and process your personal data where we have a legal basis to do so. As a data controller the legal basis for collection and use of your data varies depending on the manner and purpose for which we collected it.
On occasion we share your data with others. These will always be trusted partners such as payment processors, parcel carriers, email service providers.
3. You may give us data remotely
You may give us data remotely when you interact with us via our website, by post, phone or email, or through chat or social media. For example when you:
• sign up to receive our newsletter or other direct marketing
• make enquiries, request information, or correspond with us generally
• create an account on our website
• buy items from our online shop or catalogue
• enter a competition, promotion or survey
• leave comments or reviews
• interact with us on social media such as facebook or instagram
4. How we use your personal data
We use the information we collect from you to make your shopping experience with nam an arts & crafts as easy and enjoyable as possible. We need it to process your order, inform you about delays or problems and occasionally, if you have opted in, to send you details about special offers and new developments which we think you may find of interest.
Your information allows us to process and fulfil your orders and to notify you of your order status. Your telephone and mobile numbers allow us to contact you if we have a delivery problem or to talk to you about your order. Also, on occasion ask your opinion about our products and services.
We use your shopping history to help us advise you about merchandise that might interest you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of our website.
5. Your email address
Your email address will be used by us or our trusted 3rd party service providers (e.G. Parcel carriers) to communicate with you as follows:
• to send updates regarding the status of your order or enquiry
• to send newsletters and details of offers and promotions we believe you will be interested*
(* provided that you have not unsubscribed)
Namancraft may monitor email traffic data and also email content for the purposes of security and staff training.
It is possible to unsubscribe at any time. If you do not wish to receive information about our products or services you can unsubscribe by clicking the unsubscribe link at the bottom of marketing emails sent by namancraft or by emailing us at cs@namancraft.Com
We’ll start the process straight away, but it might take up to five days to be completed.
6. Data security
We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.
We have put in place appropriate electronic and managerial procedures to protect the personal information in our possession from loss, misuse, unauthorized access, disclosure, alteration and destruction. Some of the measures we use include firewalls, intrusion prevention/detection systems, anti-virus/malware systems, network segmentation, regular vulnerability scans, physical access controls to our data centres and information access authorization controls. When you key personal data on our websites that information is secured using compliant secure socket layer (ssl) technology and encryption.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our very best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Therefore, any transmission is at your own risk.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential, and ask you not to share a password with anyone.
7. Data storage
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements.
Should you wish to close your account or request that we no longer use your personal data to provide you with access to our products, please contact us to phone no. +84 236 355 5678 or by email: cs@namancraft.Com
8. Your consent
We will only collect personal data from you when we have your consent to do so, or we need your personal data to perform a contract with you. For example, to process a payment from you, or to fulfil your order or provide customer support connected to your order.
We may disclose your personal information if we are required by law to do so, or if you violate our terms and conditions of sale.
In the unlikely event that our business assets are sold or purchased by another company, our data records will be sold too as part of our business.
If we decide to change our privacy policy we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it, and where appropriate, notified to you by email.
9. Cookies policy
Cookies are small text files that are stored on your computer, tablet or mobile phone when you visit a website. They allow websites to remember user preferences when you return to them. Cookies are also used to help websites to understand how users move around their pages so they can improve the user experience.
Nam an arts & crafts use cookies that are essential in order to enable the website to provide services you have asked for such as keeping track of the items you have added to your basket or identifying when you have logged in.
Our cookies do not contain confidential information such as your home address, telephone number or credit card details.
For full detailed information on the cookies we use and the purposes for which we use them visit our cookies policy.
10. Mailing list
When you place an order or subscribe to emails online you may be added to our mailing lists to receive special offers and promotions by email or sms.
Can I be removed from your mailing list?
In the event you do not wish to receive offers and promotions by email, please let us know by emailing us at cs@namancraft.Com or call our customer service team on +84 236 355 5678 mon-sat 9.00am – 5.30pm. Please remember it can take up to 5 days to fully remove you from our emailing list.
Can I go back on the mailing list?
Should you wish to return to our mailing list, simply email us at cs@namancraft.Com or call our customer service team on +84 236 355 5678 mon-sat 9.00am – 5.30pm.
11. Your rights
You have a right to access any data we hold about you and we will deal with your access request within 30 days. Please contact the customer service team below with your request giving your name, school/organisation (if any), address, account number and email address.
You have the right to
• Request details of your personal data held by us
• Request correction of any inaccuracies of data held by us
• Request erasure or deletion of your personal data
• Object to your personal data used for direct marketing purposes
• Request the restriction of processing your personal data
• Request the transfer of your personal data to another party
Please contact us for all inquiries at cs@namancraft.com or call customer service at +84 236 355 5678 We are pleased to assist with any issues.
Nam An Arts & Crafts – 158 Bach Dang, Da Nang, Vietnam
